NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OUR WEBSITE OR MAKING A BOOKING YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO OUR WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT MAKE A BOOKING WITH US. Definitions ● In these terms and conditions ‘company’ means green and tidy garden maintenance ltd and the ‘client’ means the person making a booking, signing a document or visiting our website. Pricing ●The Company reserves the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by us. Access ● The Client is responsible for providing access to the their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £45 non­refundable fee. ● The company is NOT responsible for any alarms triggered during the service visit. The customer MUST provide the company with full instructions for disabling and/or resetting any alarm systems on the premises Payment Payments associated with services provided are arranged by the methods listed below, as follows: ○ I. Cash payment ○ II. Bank transfer payment ○ III. Card payment ○ IV. Cheque payment Invoice will be provided within seven days after payment is received. This is required by our Accounting Department for processing, verifying and audit purposes. I. Cash payments ● I. 1. Cash payment is accepted upon completion of the requested work, directly to the company personnel. ● I. 2. Cash payment can be left in an envelope or other container at a specified location in the property where the requested service is being performed ­ company staff must be advised with all necessary details. ● I. 3. Cash payment can be left with a contact person present at the working site ­ company staff must be advised with all necessary details. ● I. 4. Cash payment can be left at a specific location, different from the working site, in cases where keys are to be picked from/delivered back to a different address. The cash payment associated with the requested work must be present at this location, in an envelope or other container, or left with a specified contact person ­ company staff must be advised with all necessary details. ● I. 5. In cases where the cash payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3 and I.4. from our Payment terms and conditions), such is expected within a time frame of 5 working days following completion of the work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. ● I. 6. In cases where cash or bank transfer payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3, I.4 and I.5 from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service. II. Bank transfer payments ● II. 1. Bank transfer payments from private customers accepted. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these payment terms are not met, our company holds the right to cancel the service. ● II. 1.a. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. from our Payment terms and conditions) and the service is provided, such is expected within a time frame of 5 working days following completion of the work. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. ● II. 1.b. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. and point II.1.a. from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service. ● II. 2. Bank transfer payments from corporate customers, agencies and any type of business registered entities is acceptable within a time frame of 15 working days upon completion of the requested work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. ● II. 2.a. Services valuing £400.00 or above, payable with bank transfer and associated with corporate customers, agencies and any type of business registered entities, are to be secured with a deposit of 50% of the total service value, payable at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these terms are not met, our company holds the right to cancel the service. Deposit amount can be arranged with card payment (for reference, point III. from our Payment terms and conditions). ● II. 2.b. Our company holds a credit limit of £400.00 outstanding balance for services, associated with corporate customers, agencies and any type of business registered entities. No bookings for services will be accepted considering company liabilities have reached, or exceeded the aforementioned limit. III. Card payments ●III. 1. Card details associated with services provided for private customers, corporate customers, agencies and any type of business registered entities are provided upon the act of arranging a booking for the services. Those details serve as a security measure in regard to last minute cancellations in accordance to our Terms and Conditions, as well as arranging payments if such payment method is agreed during the act of arranging the booking. ● III. 1.a. In cases where card details are not provided in accordance to point III.1. from our Payment terms and conditions, or a different card is to be used for arranging the payment, such details are to be provided at least 5 hours prior to the service start in order to successfully confirm the booking. ● III. 2. The card details provided by the customer are used for processing the charge for the relevant service, inclusive of a transaction fee. The transaction fee values a flat rate of GBP 3.50 for a single transaction. The transaction fee is applied on top of the quoted amount for the service. For regular domestic cleaning, the transaction fee for card payments values GBP 1.50 for a single transaction. ● III. 3. Card transactions are processed on the day of the service. ● III. 4. In cases where card payment fails, customer is promptly informed by the company. If no action is taken by the customer in order to address the issue, invoice with payment instructions is sent to the customer by email. Payment is expected within time frames, stated in Point II. of our Payment terms and conditions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. IV. Cheque payments ● IV. 1. Cheque payments are arranged upon service completion directly to the company personnel. The cheque is composed following instructions from the company technician on site. Information in regard to the cheque payment containing invoice and payment instructions can also be provided by email, if such information is requested by the customer. ● IV. 2. Cheques can be posted within a time frame of 5 working days for private customers and 15 working days when payments are associated with corporate customers, agencies and any type of business registered entities. ● IV. 3. In cases where the conditions in point IV.1. and IV.2. of our Payment terms and conditions are not met, our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. V. When the client has booked a service and permitted our company to organize it, the client agrees to pay the full amount for the organization of their service. If the customer does not pay this amount, pursuant to Clause 5 on a voluntary basis or on request from our company, we reserve the right to: ● V.1 Take legal action to pursue the customer for the amount due ● V.2 Publish the name of the customer as a Bad Debtor in the local newspaper and other media if the amount has not been paid within the rational terms given. ● V.3 Report the customer as a Bad Debtor to the relevant financial institutions in the UK Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company Payment terms and conditions, as well as the general Terms and conditions. Cancellations ● The Client can cancel or reschedule the scheduled service by giving us at least a 48h notice. Failure to provide us with the needed notice will result with a 45.00 GBP cancellation fee. ● The Client can cancel reschedule or cancel the appointment over the phone or by e­mail. ● We reserve the right to refuse any job if the condition of the garden is hazardous to the health and well being of our operatives. ● The company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned gardening team. Insurance ● The Company and the individual operatives hold Public Liability Insurance ● Claims will be covered by the Company and/or its operatives’ insurance, when the damage/breakages are reported within 24 hours of the gardening service visit. ● The Company reserves any right to refuse disclosure of confidential company documents. Claims ● No refund claims will be considered once the service has been carried out. ● All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard. ● The Client agrees to allow the Company back to re­clean and inspect any disputed areas/items before arranging a third party to carry out services. ● The Client must be present at all time during the recovery service. ● The Company may require entry to the location of the claim within 24 hours to correct the problem. ● In case of damage, proven to be caused by us, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement. This liability applies only once the payment for the service has been received in full. Liability ● The Company shall not be liable for any third parties or their actions who enter or are present at the Client’s premises during the visit. ● Items excluded from the company’s liability include: cash, jewellery, art, antiques and items of sentimental value. Refund for items of sentimental/personal value will be made only at its current cash value. Gardening Services VI. Pay As You Go (PAYG) ● VI.1 There is a minimum call out charge of 54 GBP for basic gardening and the gardeners will confirm the exact price when they arrive. ● VI.2 Garden Waste Collection is not included in the gardening price, however we can organise it as a separate service. VII. 4­Leaf ● VII.1 4­leaf contract prices are for annual garden maintenance payable monthly, if the contract is cancelled before the full 12 months of the service is completed then the PAYGO price will be calculated for any visits made prior to cancellation and any remittance will be made to the client or any outstanding will be owed by the customer to the company ● VII.2 If clients wish to cancel they need to provide the company with 30 days notice in writing or via email. ● VII.3 Only green waste generated by the company on site will be removed from the property, any green waste generated by the customer will be taken away upon request at our discretion and an additional cost may occur. ● VII.4 The company will not prune, cut, take down or remove any shrubs, vegetation or tree’s above 3 meters in height ● VII.5 Applications of weedkiller is not included in the contract and will be charged at £43.00 per 16ltr tank, with a call out charge of £12.00. The minimum charge is £55.00. ● VII.6 The company will not be held liable for any jobs carried out by our operatives outside of the services listed in the contract. ● VII.7 We recommend the client to set up as standing order as payment is due on the 1st of every month, penalties will apply as above for late payments Special Offer Conditions ● Promotional offers cannot be combined with other offers or discounts. ● Promotional offers do not apply for minimum charges. ● Promotional offers are subject to availability and usually apply for specific days, time slots and areas. ● Every promotion holds its own terms and conditions – for specific information please call us further. ● By providing your email address and phone number to our operators you agree to receive our promotional newsletters and text messages. You can freely unsubscribe from them anytime, by clicking on the ‘unsubscribe’ (in emails) or replying with STOP (to text messages). ● If any further questions arise you can call us anytime 24/7 and our friendly operators will inform you further on our special offers. News published on www.greenntidy.com are automated rss feeds and we take no responsibility for news published on our site.